CRMs aren’t just for forecasts and pipeline reports. In the day-to-day hustle of updating opportunity status and logging conversations, we tend to lose sight of why we adopted CRMs (customer relationship management software) in the first place...
Every business is different, so building a communication and collaboration platform that works for them all is a challenge. That’s why most SaaS companies end up focusing on a single function — it’s hard to make one...
Though multi-channel customer support is getting more popular, one channel is often left out of the conversation: app store reviews. While teams set aggressive response time goals for email or chat, support teams leave the majority of app...
From CRMs, to outbound platforms, to sales automation apps: the universe of sales tools is constantly expanding. Leveraging them to speed up your sales cycle is a no brainer. But then the trouble comes. Your SDR swears by...
Whether you’re a sales rep or marketer, email is vital to your success. But it’s hard to get people’s attention over email. Every day, the average person is sending and receiving 225 emails. For your...
Your alarm goes off at 7:15am, and what's the first thing you do? Pick up your phone to check your email. It's 8:56 am, and you've just arrived at the office. Your first task? Check your...
