Use Cases
Customer Experience
Scale customer experience without losing the human touch.
Universal Inbox
Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
Remote Team Collaboration
Keep your team aligned from anywhere.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
Learning
Front Page
Read stories on strengthening the heart of business.
Front Classroom
Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
Live & On-Demand Webinars
Sign up for trainings, watch videos, and download resources.
Help Center
Need help with Front? Search for answers or browse out knowledge base.
Empower your customer-facing team to give a better experience.
Email wasn’t designed for the way customer success teams work. It makes working together difficult, lacks accountability, and ultimately, makes it hard for teams to connect the dots around customers. Customer success teams need a way to work collaboratively and efficiently, so they can focus on what matters: taking care of customers.
In this ebook, we explore how you can manage your customer communications in Front, so your team feels empowered to give a better experience.
You'll learn...
How to set up your ideal customer success workflows in Front
Tactical ways to boost your team’s productivity
A checklist for a smooth Sales to Customer Success handoff
Email templates for common customer success scenarios
Tips for using customer communication metrics to give a better experience
