Use Cases
Customer Experience
Scale customer experience without losing the human touch.
Universal Inbox
Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
Remote Team Collaboration
Keep your team aligned from anywhere.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
Learning
Front Page
Read stories on strengthening the heart of business.
Front Classroom
Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
Download Resources
Webinars, guides, and E-books to help you get the most out of Front.
Help Center
Need help with Front? Search for answers or browse out knowledge base.
Product
Request Demo
Need a demo for your team? Ask us to walk your team through all the how-to’s.
Free Trial
Try Front free for 7 days.
Download App
Get Front on your devices.
Integration
Customize Front for your business with 50+ integrations.
API Customization
Build the apps your team needs with the Front API.
Why Front is a better way to manage team email than Outlook shared mailboxes
Many teams are replacing Outlook with Front to manage shared inboxes. If your goal is to improve efficiency and measure that improvement, consider using Front as a better alternative to Outlook. Front is a flexible inbox that gives you all the capabilities you need to work together on email, operate faster, and have full visibility into your communication. Here's what you can do with Front's shared inbox.
Reduce email overload
Front eliminates the bloat of email clogging up your team’s inboxes. It’s a flexible, multi-channel inbox that's easy to manage and makes your team organized and efficient.
Collaborate easily
Your team can discuss how to respond to challenging messages using email notes directly in the mailbox interface. Tag specific team members to get their input.
Own your email workflow
If you don't need to look at an email at the moment, snooze it to deal with later. Or set a reminder to follow up on a message on a particular date and time.
Assign responsibility
Easily assign ownership for individual messages to specific teammates and track activity. When one person replies and archives an email, it reflects as replied to for everyone. The entire team will always know where things stand.
Automate workflows
Customizable workflow automations let you reduce time spent on repetitive tasks. When sending out email sequences, you can "set it and forget it" until someone replies.
Gain actionable insights
Insights will help make your team more efficient. Discover your busiest time of day, the most popular topics, and more. The insights you gain will allow you to reallocate resources effectively.
Access other apps in your inbox
Dramatically boost your efficiency by connecting to over 50 apps to pull messages and data into your shared inbox.
Measure performance
Front's reporting tools give you the ability to measure team and individual performance. Track metrics like response time, replies to resolve, and more.
Read why Front is a better way to manage email as a team.
Front gives you power over email
Front gives you the power to optimize your operations and improve your team’s performance. One of the most rewarding things for us to see is how our customers are becoming more effective due to how they're using Front.
With Front, you can improve customer service, allowing you to retain more customers. You can make your team more efficient. You can see where you need to reallocate resources to make better use of them. And you can eliminate frustration for your team, making them happier at work.