Collaborate on customer communication to respond faster and deliver an outstanding experience.
Handling customer email with your team shouldn't be this hard
Email wasn’t built for team collaboration and we can all feel it — including your customers. CC’s and Reply-all’s get messy fast and it’s hard to be sure who’s working on what. You end up with multiple replies, missed messages, and unhappy customers.
“Front lets us deliver a consistent experience, no matter where you are or who you are. Front keeps us organized in a way no other tool could.”Kevin Miller, Director of Growth, Open ListingsRead story
Collaborate on email to respond lightning-fast
Work off a single, shared copy of each message to coordinate quickly and get back to customers faster. @Mention your teammates to save internal comments in the thread for later. Edit email drafts together to avoid the back-and-forth before you send.
Every message has an owner so nothing slips through the cracks
In Front, every message is accounted for. Know exactly who’s working on what by assigning each one to an owner for follow up. Use automatic workflow rules to tag and route messages to keep your inbox organized and respond faster.
Happy team, happy customers — no help desk required
No ticket numbers here: to your customers, it’s just normal email. As your business grows, add new channels like SMS, WhatsApp, or live chat to manage them all in one place. Front stays invisible to customers but keeps your team organized behind-the-scenes.
Deliver the customer experience you strive for with easy SLAs
SLA rules give you guardrails to ensure every message gets a timely response. Set your response time goal up front, and overdue conversations will be surfaced to your team automatically for urgent replies.