Read the story hereWe've raised $59 million in Series C funding! — Read the story here
Shared inbox
Manage support@, info@, contact@ — you name it.
Collaborate on customer communication to respond faster and deliver an outstanding experience.
Handling customer email with your team shouldn't be this hard
Email wasn’t built for team collaboration and we can all feel it — including your customers. CC’s and Reply-all’s get messy fast and it’s hard to be sure who’s working on what. You end up with multiple replies, missed messages, and unhappy customers.
“Front lets us deliver a consistent experience, no matter where you are or who you are. Front keeps us organized in a way no other tool could.”Kevin Miller, Director of Growth, Open ListingsRead story
Collaborate on email to respond lightning-fast
Work off a single, shared copy of each message to coordinate quickly and get back to customers faster. @Mention your teammates to save internal comments in the thread for later. Edit email drafts together to avoid the back-and-forth before you send.
Every message has an owner so nothing slips through the cracks
In Front, every message is accounted for. Know exactly who’s working on what by assigning each one to an owner for follow up. Use automatic workflow rules to tag and route messages to keep your inbox organized and respond faster.
Happy team, happy customers — no help desk required
No ticket numbers here: to your customers, it’s just normal email. As your business grows, add new channels like SMS, WhatsApp, or live chat to manage them all in one place. Front stays invisible to customers but keeps your team organized behind-the-scenes.
The inbox that helps your team move faster
Deliver a better customer experience with Front
You might also like
See all resourcesPrivateaser scales their events business with Front
Events marketplace business maintains consistent communication with customers and partners to keep events running smoothly, even throughout shift changes.
Front Product Demo
Learn how teams of all kinds — support, success, operations, and more — use Front to work together, be more efficient, and move business forward.
HelpDocs' team of 4 serves Fortune 500 companies with Front
Knowledge base software company supports global clients using Front to power multi-channel, scaled support.
How to manage a shared inbox
Everything you need to know to set up a shared inbox for group email accounts like contact@. Learn how to automate workflows and use data to do better work.