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Technology is transforming businesses of all shapes and sizes — and the logistics and transportation industry is no exception. Replacing labor-heavy processes and time-intensive workplace operations, technology is propelling logistics businesses to grow more efficiently than ever before.
To get an inside look at how companies are using technology to support a global, always-on workforce, we surveyed leaders across IT, Operations, and Customer Service.
Overwhelmingly, respondents agreed that strategic technology investments were pivotal to keep up in a fast-paced, ever-changing industry.
1. Why companies say technology is critical for scaling
2. How the landscape of logistics workplace technology is changing, including:
Software usage and trends
Popular communication tools
3. Predictions for the tech investments with the highest potential for ROI
We spoke with leaders at high-growth logistics companies to hear their secrets on giving excellent customer service.
High email volume means dropping the ball, poor customer service, and missing out on new business — here's how to fix it.