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Support

Your customers want personal support, not tickets

Customer support isn’t just about resolving issues. It’s about providing a great experience to every customer, every time. Here’s how Front helps customer support teams deliver one-to-one experiences at scale.

Quickly resolve issues with a human touch — not tickets

Quickly resolve issues with human touch — not tickets

Automatically assign owners to handle requests from end to end, and know exactly who’s working on what so nothing is missed.

Collaborate with cross-functional teams directly within the support request

View every support request from any channel in one place, as a team. Separate and triage different types of requests into multiple shared inboxes.

Solve customer issues while viewing everything you need in one window

Your individual email, support team email, team chat, and other customer messaging channels are all in one window.

Bring all relevant data into a single source of truth

Access all the tools your team needs and help them work in sync from your inbox. Add custom integrations and automate business workflows with Front’s open APIs.

Using Front has allowed us to consistently keep fantastic support in an ever-changing company, across channels, and across time zones.
Jarratt IstedCo-founder, HelpDocs
More high-impact teams rely on Front
KEY FEATURES

Quickly resolve issues with human touch — not tickets

Rules

Build automatic workflows to sort incoming requests, route them to the right person, and even manage SLAs.

Assignments

Assign inbound requests to the right person on your team to handle it end to end. Automatic load balancing makes sure no one is overworked.

Canned responses

Instantly resolve the most common issues with saved email templates for more consistent answers and faster responses.

Team inboxes

Front lets you sort your support team inboxes by channel, tier, geography, urgency — however you triage requests, Front can do it.

Integrations

Whether it's email, SMS, chat, or data from Gainsight, Dialpad, or HelpDocs; bring it all into Front to worker faster and smarter.

Get Front’s powerful customer support technology and start making an impact

  • No more dehumanizing ticket numbers

  • Intelligent support workflows and routing

  • Manage inbound requests as a team

  • All your channels and tools in one place

Personal support, not tickets — with Front

Guide

How to use Front to deliver better customer support

When you’re leading a customer support team, your world revolves around your customers. But all too often, the tools your team uses to stay in touch with customers get in the way of providing great customer service.

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Customer Story

Firebox delivers personalized care while responding twice as fast

Firebox wanted to offer more personal customer support to align with their brand ethos.

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Front powers customer communication for every team at your company

Customer SuccessEnsure every customer outcome without sacrificing experience.Learn More
OperationsConnect customers to your teams faster, with less effort.Learn More
SalesClose more deals as a team with flawless execution.Learn More