Scale customer experience without losing the human touch.
Get all of your people, messages, and apps into one single view.
Empower your team to work with impact, wherever they are.
Turn email into a platform for work by enabling digital workflows.
Keep your team aligned from anywhere.
Effortlessly engage with clients across every channel.
Drive net retention by scaling high-touch communication like never before.
Close more deals by cutting response times and enabling productive coordination between teams.
Handle the overload of complex requests with accuracy and ease.
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Customer support isn’t just about resolving issues. It’s about providing a great experience to every customer, every time. Here’s how Front helps customer support teams deliver one-to-one experiences at scale.
Quickly resolve issues with human touch — not tickets
Automatically assign owners to handle requests from end to end, and know exactly who’s working on what so nothing is missed.
Collaborate with cross-functional teams directly within the support request
View every support request from any channel in one place, as a team. Separate and triage different types of requests into multiple shared inboxes.
Solve customer issues while viewing everything you need in one window
Your individual email, support team email, team chat, and other customer messaging channels are all in one window.
Bring all relevant data into a single source of truth
Access all the tools your team needs and help them work in sync from your inbox. Add custom integrations and automate business workflows with Front’s open APIs.
“Using Front has allowed us to consistently keep fantastic support in an ever-changing company, across channels, and across time zones.”
Build automatic workflows to sort incoming requests, route them to the right person, and even manage SLAs.
Assign inbound requests to the right person on your team to handle it end to end. Automatic load balancing makes sure no one is overworked.
Instantly resolve the most common issues with saved email templates for more consistent answers and faster responses.
Front lets you sort your support team inboxes by channel, tier, geography, urgency — however you triage requests, Front can do it.
Report on support activity and response time to get the insights you need to improve. Measure SLAs to stay on top of every critical message and solve issues proactively.
When you’re leading a customer support team, your world revolves around your customers. But all too often, the tools your team uses to stay in touch with customers get in the way of providing great customer service.Read More
Firebox wanted to offer more personal customer support to align with their brand ethos.Read More