Shared Inbox Management:

A Playbook for Customer & Client Facing Teams

Welcome! If you’re looking to learn about shared inboxes, you’ve come to the right place. Whether you’re wondering what a shared inbox is and why you’d use one, seeking best practices to make the most of your existing shared inbox, or assessing the impact a shared inbox could have for your team and your customers, there’s something for you in this playbook. To give you a taste of what’s ahead, here are some of the questions we explore:

  • What is a shared inbox?

  • Why do teams use shared inboxes?

  • What are the best ways to manage a shared inbox?

  • How can my team work together with a shared inbox?

  • What are the best practices for working together in a shared inbox?

  • What features and functionality should I look for in a shared inbox tool?

Start reading