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Travel management

The inbox built for travel management

Every booking, itinerary, and trip goes smoothly with Front's organized, actionable inbox.

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The inbox built for travel management
Trusted by premium travel management groups around the globe

No more messy distribution lists

Managing client@ or bookings@? No problem. With a shared perspective of every client message, your team is always on the same page. Work through messages together, assign them to teammates, or set rules to get every message in the right hands automatically.

Never miss another time-critical message

Set SLA warnings so you respond on time, every time. With robust messaging metrics, you can see where to improve and highlight successes to clients. With Front, your team can respond faster and give clients the excellent experience they deserve.

A personalized experience for every client — at scale

With Front, your team can access messages across every channel to see a client's full history with your business. Connect your client database to Front to easily reference all of their bookings and confirmations from right within your inbox.

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“Being able to measure SLA has been one of the biggest benefits of Front for us. Now we can demonstrate our response time to prospective clients to instill confidence in us and seal the deal.”
David Sefton, SVP of West Coast Operations, AltourRead story

Made for fast-moving teams like yours

Eliminate missed emailsShared inboxes give your team visibility into new, oldest, and unresponded emails at a glance.
No more duplicate repliesCollision detection and email assignments let you know when someone else is responding.
Track email status Get notified of email responses in your team’s inbox, even when you’re not CC’d or on the reply-all.
Follow up remindersSet up automatic reminders to email a customer if you don’t get a response within a few hours.
Automate routing and triageSet up automated workflows to organize, tag, and route emails to respond faster.
See who’s read your emailRead receipts on emails tell you if your customers have opened and read your emails.
Eliminate missed emailsShared inboxes give your team visibility into new, oldest, and unresponded emails at a glance.

More resources

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Customer Story

Altour gives outstanding client service with Front

Global travel management leader manages high email volume to facilitate seamless corporate, luxury, and entertainment travel experiences.

Customer Story

onefinestay cuts down on tools and improves efficiency with Front

AccorHotels company scales communication processes to manage luxury home rentals in cities worldwide.

Customer Story

SnapTravel uses Front and machine learning to book hotels via Messenger

Hotel booking app uses Front, AI, and chatbots to find thousands of hotel deals each week.

Customer Story

Anywhere builds trust and drives repeat customers with Front

Travel planning service builds strong customer relationships to craft custom itineraries for unique destinations.

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