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Manage customer emails with complete visibility

Collaborate in a team inbox to engage your customers from onboarding through renewal

Try Front

Collaborate on email, no ticketing or help desk required

Manage multiple customer email accounts in one platform

Set up a dedicated inbox for each client, manage success@ emails in a shared inbox, or share emails from your private inbox with your team.

Seamlessly handle vacation coverage and escalations

Shared access to conversations make it easy to cover when someone's out of the office, and clear conversation owners help your team respond faster.

Deliver a personal customer experience at scale

Use canned responses to jump-start your replies, and save time tracking bugs, feature requests, or response time SLAs with automated rules.

No more messy distribution lists, CC’s, or shared logins

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Collaborate in your inbox

@Mention teammates in internal comments to get their input and keep them in the loop without CC's

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Assign owners for accountability

Route conversations to the right teammate to know exactly who's following up and avoid duplicating work

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Engage customers across channels

Manage requests to success@ or support@, Twitter, live chat, and SMS — all in one multi-channel platform

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Automate and analyze your inbox

Save time routing and tagging with rules, and get insights on key metrics like response time and issue volume

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Advocate for customer feedback

Track and escalate bugs or feature requests with tags and inbox integrations with JIRA, GitHub, and more

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Exceed response time SLAs

Snooze messages for later and set response time limits with rules, so you never forget to follow up on a message

Connect your apps to the inbox for customer success

Access CRM records in real time to get context for replies and manage renewals and expansions from your inbox

Open and manage issues directly from your inbox to resolve bugs quickly with your development team

Connect your Google or Outlook Calendar to schedule and manage onboarding, kick-off calls, and quarterly business reviews

Join the 5,000 companies reinventing email with Front

The email platform for customer success is here