Collaborate in a team inbox to engage your customers from onboarding through renewal
Set up a dedicated inbox for each client, manage success@ emails in a shared inbox, or share emails from your private inbox with your team.
Shared access to conversations make it easy to cover when someone's out of the office, and clear conversation owners help your team respond faster.
Use canned responses to jump-start your replies, and save time tracking bugs, feature requests, or response time SLAs with automated rules.
@Mention teammates in internal comments to get their input and keep them in the loop without CC's
Route conversations to the right teammate to know exactly who's following up and avoid duplicating work
Manage requests to success@ or support@, Twitter, live chat, and SMS — all in one multi-channel platform
Save time routing and tagging with rules, and get insights on key metrics like response time and issue volume
Track and escalate bugs or feature requests with tags and inbox integrations with JIRA, GitHub, and more
Snooze messages for later and set response time limits with rules, so you never forget to follow up on a message
Access CRM records in real time to get context for replies and manage renewals and expansions from your inbox
Open and manage issues directly from your inbox to resolve bugs quickly with your development team
Connect your Google or Outlook Calendar to schedule and manage onboarding, kick-off calls, and quarterly business reviews