Use Cases
Customer Experience
Scale customer experience without losing the human touch.
Universal Inbox
Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
Remote Team Collaboration
Keep your team aligned from anywhere.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
Learning
Front Page
Read stories on strengthening the heart of business.
Front Classroom
Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
Live & On-Demand Webinars
Sign up for trainings, watch videos, and download resources.
Help Center
Need help with Front? Search for answers or browse out knowledge base.
Communication that's human, at any scale
It's time for more meaningful conversations with customers. Front takes the confusion out of communication, so your team can talk to each customer personally.
Intelligent Focus
Automate busywork to help your team focus on what matters
Rules
Build automatic workflows to sort new messages, route them to the right person, and respond on time.
Message Templates
Save common messages to automate the tedious stuff while you quickly and easily customize the parts that have the most impact.
Assignments
Get clear accountability with a designated owner for every message.
Snooze
Some messages can wait! Save them for later without forgetting to follow up.
WORK TOGETHER
Teamwork makes the dream work — and Front makes collaboration simple
Comments
Easily @mention teammates on email threads to share information and chat about it internally.
Shared Drafts
Write emails with your teammates in real time so you can get back to customers faster.
Team Inboxes
Stay on the same page with a single shared copy of every message, viewable by your whole team.
Effortless visibility
Get the full picture of every situation to make better decisions
Team Inboxes
Handle individual email, shared email addresses, and other customer messages in one place.
Internal Discussions
Keep work where it should be — in your inbox. Chat with your team and add a topic so it’s searchable and easy to find.
Assignments
With a single source of truth, every message gets a clear owner to keep projects moving to completion.
Analytics
Get insight into team, individual, and customer messaging so you can make confident, informed decisions.
Context at your fingertips
Manage all critical information in a single source of truth
Integrations
Access Salesforce, Asana, and 50+ apps directly from your inbox to stop context switching and keep data in sync.
API Customization
Connect your homegrown customer database and tools you rely on to access the information your business needs to thrive.
Universal Inbox
Say goodbye to tab overload! All your teammates, messages, and apps can live in one Front window.
Channels in Team Inboxes
Whether it’s social media messages, live chats, email, or any other messages, you can manage them all with your team.
Start making an impact
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