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On-Demand Webinar

How to survive a customer service crisis

What happens when a customer service crisis strikes?

Customer service crises are inevitable — but you can be ready, so you can handle them smoothly. In this webinar, learn how to detect, prepare, and respond during a customer service crisis, so your team can quickly find resolutions and build customer trust.

Learn how to:

  • Detect potential crises before they happen
  • Build an incident response plan and gather a responder team
  • Stay united and calm during stressful times
  • Create transparent incident communications to build loyal customers
  • Transform a crisis into a learning experience with an informative post-mortem
Tania Kefs
Head of Customer Relations at Aircall
Kenji Hayward
Head of Customer Support at Front