Use Cases
Customer Experience
Scale customer experience without losing the human touch.
Universal Inbox
Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
Remote Team Collaboration
Keep your team aligned from anywhere.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
Learning
Front Page
Read stories on strengthening the heart of business.
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Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
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Multi channel communication - email, SMS, live chat, and more
Centralize all customer communication channels in one platform to coordinate quickly and respond faster.
When messages are scattered, so is your customer experience
These days, customers expect you to be available everywhere: email, live chat, SMS messages, WhatsApp, and more. As your team jumps between apps to keep up, helping customers quickly only gets harder.
“Front has helped us respond to customers twice as fast. It aligned all our customer communications in one place, so we can offer better support.”Mike Rosenbaum, CEO & Co-Founder, SpacerRead story
Multi channel communication in one platform — your inbox
Manage multiple customer communication channels in Front: email, SMS, live chat, and more. Assign conversations for clear accountability, and quickly coordinate with internal email chat comments. Your team handles everything in one place to keep work organized and customers happy.
Route and respond to inquiries faster
Easily automate workflows like tagging, assigning, or even replying to customers. Use the same rules across email, SMS messages, and more, or customize them for each channel. You’ll handle issues more efficiently, respond faster, and avoid jumping between apps.
Get the context you need to respond in record time
Front keeps the information you need to respond at your fingertips. Loop in teammates for help with a quick @mention, or check on account details in your CRM and other backend systems. No more jumping between apps — Front brings it all together.
Happy team, happy customers
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