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Email management system

Front makes your inbox organized and actionable so important messages don’t slip through the cracks.

Don't let email hold your business back

You and your team are drowning in email every day. That leaves you wasting time as you search for what’s important — while valuable opportunities are lost in the clutter. You need an email management system that helps you move faster, instead of slowing you down.

We can measure and demonstrate our response time to prospective clients to instill confidence and seal the deal.
David Sefton, Senior Vice President, West Coast Operations, ALTOURRead story

Goodbye to messy distribution lists — share emails instead

In Front, teams collaborate on a single copy of each email sent to shared addresses like contact@ or orders@. Avoid multiple replies and missed messages by assigning owners to respond. With this email collaboration tool, you’ll know exactly who’s working on what to cut down on the back and forth.

Automatically route and assign messages for faster responses

Get messages where they need to be with workflow rules and assignments based on keywords, sender, time of day, and more. With your automatic rules in place, you can rest assured every message is being handled.

Spot trends and report on results with email analytics

With Front, your inbox isn't a black box. Measure message volume, team response time, and other trends in customizable analytics reports. Get insight into email activity, share key results with clients, and improve team response time.

Achieve and measure response time targets with email SLAs

Empower your team to respond on time, every time. Front's SLA rules help you prevent breaches before they happen with automatic warnings for at risk messages that need urgent replies.

Organized and actionable, without all the effort

Quickly reference CRMs and other backend sytems for contextExtend your inbox with apps to keep work in sync, right from your inbox.
Quickly reference CRMs and other backend sytems for contextExtend your inbox with apps to keep work in sync, right from your inbox.
Stay organized without disrupting your client experienceNo ticket numbers or funky formatting — to your clients, it’s just normal email.
Manage shared emails smarterCollaborate on hundreds of emails to support@, contact@ or sales@ inboxes.
Consolidate work in one placeManage individual email, group email like contact@, your company Twitter, and more in one email management platform.
Scales with your businessWhether you have 2 email accounts to manage or 2000, Front's platform adapts to your structure and workflow.
Familiar like Outlook or GmailInstead of a clunky help desk that slows down your team, Front's platform feels quick and intuitive like your inbox.
Efficient email systemSave message templates for common questions and set reminders to automatically follow up.
Customize with apps and APIsIntegrate your CRM, backend software systems, and more to get context and make updates from your inbox.
Multi-channel messagingFront supports more than just email management — connect SMS, WhatsApp, and more to manage it all in one platform.
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