Use Cases
Customer Experience
Scale customer experience without losing the human touch.
Universal Inbox
Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
Remote Team Collaboration
Keep your team aligned from anywhere.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
Learning
Front Page
Read stories on strengthening the heart of business.
Front Classroom
Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
Live & On-Demand Webinars
Sign up for trainings, watch videos, and download resources.
Help Center
Need help with Front? Search for answers or browse out knowledge base.
Email management system
Front makes your inbox organized and actionable so important messages don’t slip through the cracks.
Don't let email hold your business back
You and your team are drowning in email every day. That leaves you wasting time as you search for what’s important — while valuable opportunities are lost in the clutter. You need an email management system that helps you move faster, instead of slowing you down.
“We can measure and demonstrate our response time to prospective clients to instill confidence and seal the deal.”David Sefton, Senior Vice President, West Coast Operations, ALTOURRead story
Goodbye to messy distribution lists — share emails instead
In Front, teams collaborate on a single copy of each email sent to shared addresses like contact@ or orders@. Avoid multiple replies and missed messages by assigning owners to respond. With this email collaboration tool, you’ll know exactly who’s working on what to cut down on the back and forth.
Automatically route and assign messages for faster responses
Get messages where they need to be with workflow rules and assignments based on keywords, sender, time of day, and more. With your automatic rules in place, you can rest assured every message is being handled.
Spot trends and report on results with email analytics
With Front, your inbox isn't a black box. Measure message volume, team response time, and other trends in customizable analytics reports. Get insight into email activity, share key results with clients, and improve team response time.
Achieve and measure response time targets with email SLAs
Empower your team to respond on time, every time. Front's SLA rules help you prevent breaches before they happen with automatic warnings for at risk messages that need urgent replies.
Organized and actionable, without all the effort
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Cisco Meraki responds to critical emails in 15 minutes or less with Front
Enterprise IT service provider switched from Outlook to provide 24 hr support for their global sales team.
How customer-obsessed teams hit response time goals with email SLAs
Learn how automated workflow rules give you guardrails for your inbox, so your team gets back to every customer faster.
Fishbowl saves $150k each year through inbox automations in Front
Inventory management software company saves time and money through Front's API and custom automations.
IDC Study: Traditional email is needlessly slowing down your business
Email as we know it is a thing of the past. What's next? Collaborative email. Here's how it will propel businesses forward.