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Faster responses. Happier clients. Zero missed emails.

Manage bookings and itineraries with your team — right from your inbox

Try Front for free

The best client management software for travel management companies

Collaborate in your inbox to handle client requests faster

Manage multiple email accounts in one platform

Set up a dedicated inbox for each client, or manage requests to addresses like bookings@. Assign emails to owners, and work together in comments to cut down on internal back-and-forth.

Exceed client SLAs and report on them with inbox analytics

Use smart rules to automatically tag urgent emails so you never miss a response time SLA. Demonstrate your team’s performance to clients with powerful email analytics and reply times.

Deliver a personalized experience to every client — efficiently

Route requests to the right client team automatically, use canned responses to standardize confirmations, and track progress with tags for airlines, destinations, and more.

No more messy email lists, forwarding, or duplicate replies

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Collaborate efficiently on client requests

@Mention teammates in internal comments to get their input on requests, and keep them in the loop without CC's

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Assign owners for accountability

Route requests to the right team for follow up with less internal coordination and no duplicate replies

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Manage all your email in one app

Connect your individual work email as a separate inbox to switch seamlessly between shared and private messages

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Automate and report on reply time

Save time routing and tagging with rules, and get insights on key metrics like response time, SLAs, and request volume

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Exceed response time SLAs

Snooze messages for later and set response time limits with rules, so you never forget to follow up on a message

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Engage clients across channels

Manage requests to client email aliases, or expand to SMS or live chat — all in one multi-channel platform

Integrate apps and custom systems with your inbox

Connect your Google or Office 365 Calendar to schedule and update meetings, right from your inbox

Integrate custom systems and CRMs into your inbox to save time pulling reservation details and avoid duplicating work

Access CRM records from your inbox to get context for your replies and make notes on the client’s account in real time

Being able to measure SLA has been one of the biggest benefits of Front for us. Now we can demonstrate our response time to prospective clients to instill confidence in us and seal the deal.

client services software
David Sefton
SVP Operations for West Coast Operations, Altour

Faster, more personalized responses are right around the corner