Manage bookings and itineraries with your team — right from your inbox
Set up a dedicated inbox for each client, or manage requests to addresses like bookings@. Assign emails to owners, and work together in comments to cut down on internal back-and-forth.
Use smart rules to automatically tag urgent emails so you never miss a response time SLA. Demonstrate your team’s performance to clients with powerful email analytics and reply times.
Route requests to the right client team automatically, use canned responses to standardize confirmations, and track progress with tags for airlines, destinations, and more.
@Mention teammates in internal comments to get their input on requests, and keep them in the loop without CC's
Route requests to the right team for follow up with less internal coordination and no duplicate replies
Connect your individual work email as a separate inbox to switch seamlessly between shared and private messages
Save time routing and tagging with rules, and get insights on key metrics like response time, SLAs, and request volume
Snooze messages for later and set response time limits with rules, so you never forget to follow up on a message
Manage requests to client email aliases, or expand to SMS or live chat — all in one multi-channel platform
Connect your Google or Office 365 Calendar to schedule and update meetings, right from your inbox
Integrate custom systems and CRMs into your inbox to save time pulling reservation details and avoid duplicating work
Access CRM records from your inbox to get context for your replies and make notes on the client’s account in real time
Being able to measure SLA has been one of the biggest benefits of Front for us. Now we can demonstrate our response time to prospective clients to instill confidence in us and seal the deal.