Use Cases
Customer Experience
Scale customer experience without losing the human touch.
Universal Inbox
Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
Remote Team Collaboration
Keep your team aligned from anywhere.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
Learning
Front Page
Read stories on strengthening the heart of business.
Front Classroom
Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
Live & On-Demand Webinars
Sign up for trainings, watch videos, and download resources.
Help Center
Need help with Front? Search for answers or browse out knowledge base.
Cut the busywork to focus on what matters
Front turns your email into a powerful, automated platform so your team can make a bigger impact.
Keep work in sync across teammates and apps
Automate the busywork to spend more time with customers
Create if-then workflows to route messages, so you can focus on what matters: the customer.
Access email analytics to spot trends and report on results
Track volume for teammates and customers, understand performance, and balance workload to grow your business intelligently.
Work together seamlessly with clear visibility
Easily understand who’s working on what with assignments and automated rules to keep projects and conversations moving smoothly.
Never let a message slip through the cracks
Achieve and measure response time goals with automations based on customer, time, or other triggers.
“You’re always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience.”
KEY FEATURES
Build automation and workflows to power your business forward
Rules
Create automations across email, live chat, or any messaging channel to route messages, escalate them, and trigger actions across other apps.
Integrations
Trigger actions in 50+ business apps like Salesforce, Jira, and more, directly from Front.
Open API
Every team is different — bring your homegrown database or any tool imaginable into Front to build the workflows you need.
Comments
@mention teammates on emails to chat internally, collaborate on a message, and respond to customers lightening-fast.
Power workflows that make a lasting impact
Consolidates work in one place
Scales as your team grows
Familiar like Outlook or Gmail
Customizable with app integrations and an open API
Supports multi-channel messaging
Read inspiration from real teams
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