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Workflow Management

Cut the busywork to focus on what matters

Front turns your email into a powerful, automated platform so your team can make a bigger impact.

Keep work in sync across teammates and apps

Automate the busywork to spend more time with customers

Create if-then workflows to route messages, so you can focus on what matters: the customer.

Access email analytics to spot trends and report on results

Track volume for teammates and customers, understand performance, and balance workload to grow your business intelligently.

Work together seamlessly with clear visibility

Easily understand who’s working on what with assignments and automated rules to keep projects and conversations moving smoothly.

Never let a message slip through the cracks

Achieve and measure response time goals with automations based on customer, time, or other triggers. 

You’re always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience.
Zach SmithCEO and Co-founder, Anywhere
More high-impact teams rely on Front
KEY FEATURES

Build automation and workflows to power your business forward

Rules

Create automations across email, live chat, or any messaging channel to route messages, escalate them, and trigger actions across other apps.

Integrations

Trigger actions in 50+ business apps like Salesforce, Jira, and more, directly from Front.

Open API

Every team is different — bring your homegrown database or any tool imaginable into Front to build the workflows you need.

Comments

@mention teammates on emails to chat internally, collaborate on a message, and respond to customers lightening-fast.

Power workflows that make a lasting impact

  • Consolidates work in one place

  • Scales as your team grows

  • Familiar like Outlook or Gmail

  • Customizable with app integrations and an open API

  • Supports multi-channel messaging

Read inspiration from real teams

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More ways to power your business with Front

Customer ExperienceScale customer experience with a personal touch.Learn More
Universal InboxBring your email, apps, and team into one place.Learn More
Team CollaborationWork together like never before.Learn More