Use Cases
Customer Experience
Scale customer experience without losing the human touch.
Universal Inbox
Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
Remote Team Collaboration
Keep your team aligned from anywhere.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
Learning
Front Page
Read stories on strengthening the heart of business.
Front Classroom
Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
Live & On-Demand Webinars
Sign up for trainings, watch videos, and download resources.
Help Center
Need help with Front? Search for answers or browse out knowledge base.
All your work in one single view
Whether it’s email, your company Twitter, your favorite apps, or team chat, you can manage it all in Front.
One platform to rule them all
Every message where it should be
Email, SMS text, live chat — you name it. Keep it all organized and actionable in one platform.
An owner for every message and task
Get messages where they need to be with workflow rules and assignments based on keywords, sender, time of day, and more.
Visibility to move faster
A shared perspective gives your team the context they need to make decisions and reply quickly.
Understand trends across apps and messages
Get holistic insights across all messages to improve your workflow and fuel positive change for your business.
“Being able to discuss the content of an email directly on the email thread in Front is huge.”
KEY FEATURES
Your multichannel, multiplayer platform
Team Inboxes
Manage individual email, group email like contact@, your company Twitter, and more together in shared inboxes.
Assignments
With a single source of truth, every message gets a clear owner to keep projects moving to completion.
Internal Discussions
No more switching tabs! Chat with your teammates directly in your inbox, so it’s easy to search and reference later.
Analytics
Get insights across all messages, teammates, and customers in a single platform.
Bring it all together in Front
Consolidates work in one place
Scales with your business
Familiar like Outlook or Gmail
Customizable with apps and APIs
Supports multi-channel messaging
Read inspiration from real teams
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