Use Cases
Customer Experience
Scale customer experience without losing the human touch.
Universal Inbox
Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
Remote Team Collaboration
Keep your team aligned from anywhere.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
Learning
Front Page
Read stories on strengthening the heart of business.
Front Classroom
Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
Live & On-Demand Webinars
Sign up for trainings, watch videos, and download resources.
Help Center
Need help with Front? Search for answers or browse out knowledge base.
Stay united from afar with Front
Remote teams keep up their momentum with Front. Stay aligned, connected, and motivated with built-in team collaboration and accountability features. Empower your team to thrive, from wherever they work best.
Keep everyone on the same page, from wherever they are
Remote teamwork is simple in Front
With a team inbox keeping all communication in one place, alignment is seamless. Assign messages to a teammate, comment on an email to loop a teammate in, and share email drafts to work on customer communication together.
Great customer experience happens in the product, not the office
With full customer context at your finger tips and built-in collaboration, every customer feels the strength of your whole team, rather than a siloed support agent. Ensure responsiveness with customer escalation workflows, SLAs to keep breaches at bay, and assignments or tags to prioritize the right messages.
A bird’s eye view of performance and workload
Email analytics help keep a pulse on productivity, customer experience, and your team’s workload, so you can proactively identify opportunities for coaching and have their back from anywhere. And with visibility into team inboxes, you can pinpoint opportunities for improvement from afar.
Customer context right where your teams work
Take action and update both your teams and systems—like CRMs, custom databases, and more—right from Front. View all communication history and crucial customer info to stay aligned and deliver thoughtful service without missing a beat.
A familiar interface that makes remote work intuitive
No need to train your team on a new tool—Front looks and feels like Outlook or Gmail, so your team can be remote-ready in a snap. Remote team collaboration features keep you connected in one place so new teammates can jump in with ease.
“I absolutely would recommend Front for remote work. It’s one of those things that people don’t know they’re missing out on right now.”
KEY FEATURES
Features to help your remote team do their best work
Comments
Mention teammates on emails to collaborate internally without forwards or CC’s, ensure smooth handoffs, and loop each other in on important customer context.
Analytics
Manage your team’s workload and get insight into their capacity through real-time analytics for all communication channels.
Team Inboxes
Get visibility into all customer communication in shared inboxes—email, your company Twitter, chat, and more.
Shared drafts
Write emails together to effectively coach your team, get visibility into customer interactions and ensure unified messaging to customers.
Rules
Use custom workflows to triage new messages, route them to the right person, and respond faster – helping everyone save time from afar.
Stay ahead of the game while working remotely
Customize and integrate with other essential software
Collaboration features keep your team connected
Analytics unearth reliable business insights
Multi-channel inbox gives visibility into communication
High security standards keep data safe
Read inspiration from remote teams
How Front keeps remote teams connected and efficient
We’re all about bringing your team together here at Front. We collected some tips to help you work efficiently and stay connected to your team, even if you’re miles apart.
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Front's guide to successful remote work
We’ve compiled a guide for remote work to give our team a few tips. In the spirit of transparency, we're sharing them here for your inspiration.
Read More