Use Cases
Customer Experience
Scale customer experience without losing the human touch.
Universal Inbox
Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
Remote Team Collaboration
Keep your team aligned from anywhere.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
Learning
Front Page
Read stories on strengthening the heart of business.
Front Classroom
Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
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Sign up for trainings, watch videos, and download resources.
Help Center
Need help with Front? Search for answers or browse out knowledge base.
Email delegation, made simple
When you need to share emails and get them answered, Front has you covered. Email delegation is seamless in Front through assignments, shared inboxes, and a built-in inbox delegation feature.
Rest assured, every email is handled
Delegate the emails you want with ease
Email delegation is built directly into Front. Choose a teammate as a delegate, select which folders or sections of your inbox you’d like to delegate, and you’re off to the races.
Internal collaboration on emails, like no other
Unlike in Gmail delegation or Outlook, Front allows you to collaborate in real time on email and comment internally on email. No CC’s, no forwarding, no “see my edits in red.” Instead, you can work together on email drafts before hitting send, so every email gets the right response, every time.
Automation for instant delegation
Rules allow you to set up email automations or delegate certain messages automatically. Use triggers like sender, keyword, or tag to move emails to other inboxes, assign them to teammates, or assign them among teammates in a round-robin.
Context when you need it
Forwarding email often means letting someone sift through a thread to understand the situation. It’s a pain. With Front, you can share an email with a teammate and they’ll get complete context through shared inboxes. You can even leave comments n the email for them to explain more detail.
Safe, secure email delegation
No need to share logins and risk security breaches—email delegation in Front is safe, secure, and simple. Just choose a teammate to delegate your inbox, select folders you’d like them to view, and you’re ready to go. With Front, you can avoid Gmail delegation, which forces you to share your entire inbox. Front lets you choose.
KEY FEATURES
Features for seamless email delegation
Assignments
Assign messages a clear owner, so it’s simple to understand who’s accountable for what—or build automations to assign messages for you.
Team inboxes
Easily allow teammates to hop in and answer emails through shared inboxes, where you have visibility into what’s been answered, and what needs a reply.
Comments and shared drafts
Collaborate on emails internally using email comments and real-time shared drafts—so you can get emails answered together with ease.
Rules
Use custom workflows to sort new messages and route them to the right person instantly.
Stay on top of your email, from anywhere, together
Internal email comments allow you to work together on replies behind the scenes
Customize with APIs and integrate with your other essential tools
Real-time analytics give you reliable insight on performance, workload, and customer experience
A shared view of all communication in a multi-channel team inbox
Secure access to delegated inboxes—without sharing login credentials
Read inspiration from teams relying on Front
How successful CEOs can hack their email
Executives have a lot on their plates. An overflowing inbox doesn't need to be one of them. Here's how our CEO at Front manages her email productively.
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Shared mailbox delegation: Why you need it and how to do it right
Don't let a delegation problem ruin your positive team vibes and your reputation with customers. Shared mailbox delegation problems can be fixed—we'll walk you through how.
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