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Customer Success

Personal touch at scale — for every segment

All your customers demand a first-class experience whether they’re big or small. Front helps you personally ensure every customer’s desired outcome without sacrificing customer experience.

Human connection with every customer, without overwhelming you

Prioritize high-touch outreach while automating engagement at scale

Build automatic workflows to sort customer communications, route them to the right person, and even manage SLAs.

Team up to give your managed accounts what they need without leaving your inbox

View every inbound message from any channel in one place, as a team. Separate and triage each customer based on value, urgency, geography, and more.

Identify churn risks and reach out to make things right

Report on CSM activity and response time to get the insights you need to improve. Measure response time, total emails, and workload to improve your team’s performance.

Bring all relevant data into a single source of truth

Whether it's email, SMS, chat, or data from Gainsight, Dialpad, or HelpDocs; bring it all into Front to worker faster and smarter.

Front enabled us to leverage expertise, group conversations together, and have insight into where we spent time. We saw immediate efficiency gains that we could reinvest in more impactful work for our customers.
Lock WhitneyManager of Customer Success, HubSpot
More high-impact teams rely on Front
KEY FEATURES

Front brings your CSMs and your customers closer than ever before

Assignments

Assign owners to handle messages from end to end, and know exactly who’s working on what so nothing is missed.

Shared drafts

Draft and edit emails together in real time to perfect your customer communications and avoid confusing back-and-forth on drafts.

Team inboxes

Access your individual email, CSM team email, team chat, and other customer messaging channels all in one window.

Integrations

Whether it's email, SMS, chat, or data from Gainsight, Dialpad, or HelpDocs; bring it all into Front to worker faster and smarter.

Get Front’s powerful customer success technology and start making an impact

  • Align all your teams around customer success

  • Preserve and share critical customer context

  • Manage your customer portfolio as a team

  • All your communication channels and CSM tools in one place

Create customers for life with personal conversation

Customer Story

Shopify builds an excellent customer experience using Front

The Shopify MSM team needed a communication process that could scale with their business’ rapid growth.

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Customer Story

HubSpot delivers a better customer experience with Front

HubSpot's customer success team uses Front to manage email with customers and route messages to the right teammate by expertise.

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Front powers customer communication for every team at your company

OperationsConnect customers to your teams faster, with less effort.Learn More
Customer SupportRespond to support requests at scale without ticket numbers.Learn More
SalesClose more deals as a team with flawless execution.Learn More