Use Cases
Customer Experience
Scale customer experience without losing the human touch.
Universal Inbox
Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
Remote Team Collaboration
Keep your team aligned from anywhere.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
Learning
Front Page
Read stories on strengthening the heart of business.
Front Classroom
Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
Download Resources
Webinars, guides, and E-books to help you get the most out of Front.
Help Center
Need help with Front? Search for answers or browse out knowledge base.
Personal touch at scale — for every segment
All your customers demand a first-class experience whether they’re big or small. Front helps you personally ensure every customer’s desired outcome without sacrificing customer experience.
Human connection with every customer, without overwhelming you
Prioritize high-touch outreach while automating engagement at scale
Build automatic workflows to sort customer communications, route them to the right person, and even manage SLAs.
Team up to give your managed accounts what they need without leaving your inbox
View every inbound message from any channel in one place, as a team. Separate and triage each customer based on value, urgency, geography, and more.
Identify churn risks and reach out to make things right
Report on CSM activity and response time to get the insights you need to improve. Measure response time, total emails, and workload to improve your team’s performance.
Bring all relevant data into a single source of truth
Whether it's email, SMS, chat, or data from Gainsight, Dialpad, or HelpDocs; bring it all into Front to worker faster and smarter.
“My team literally could not do what they do without Front. We’re working more productively, and customers can feel the difference.”
KEY FEATURES
Front brings your CSMs and your customers closer than ever before
Assignments
Assign owners to handle messages from end to end, and know exactly who’s working on what so nothing is missed.
Shared drafts
Draft and edit emails together in real time to perfect your customer communications and avoid confusing back-and-forth on drafts.
Team inboxes
Access your individual email, CSM team email, team chat, and other customer messaging channels all in one window.
Analytics
Report on support activity and response time to get the insights you need to improve. Measure SLAs to stay on top of every critical message and solve issues proactively.
Get Front’s powerful customer success technology and start making an impact
Align all your teams around customer success
Preserve and share critical customer context
Manage your customer portfolio as a team
All your communication channels and CSM tools in one place
Create customers for life with personal conversation
Shopify builds an excellent customer experience using Front
The Shopify MSM team needed a communication process that could scale with their business’ rapid growth.
Read More
Sales to customer success handoff templates
Try these templates from Front and Guru for instilling a smooth handoff process.
Get templates