Customers want useful replies on social media — not requests to email you instead. But it’s tough to keep up unless you build social media into your workflow.
Exceed customer expectations with lightning fast responses on Twitter and Facebook
Assignments and collision detection help you avoid missed messages or duplicate responses
Track every Twitter mention of your company to gather valuable customer feedback
Front makes it easy to collaborate with other teams on messages from any channel — without creating more clutter. With everyone on one platform, we’re able to learn from each other constantly. Using Front fosters transparency across our entire company.
Send and receive Twitter or Facebook messages alongside all your other channels: email, chat, SMS, and more
Assign messages to your team with powerful rules to sort messages, and reply quickly with canned responses
Determine next steps with your team behind-the-scenes with in-line comments and @mentions
Front handles the formatting for social media messages, so it looks like you replied from Twitter or Messenger
Track customer issues with tags, or create tasks for other teams in JIRA or Trello without leaving your inbox
Transition conversations from bots to your team without disruption with our Meya.ai integration or open API