Respond faster to customers with Shifts

Easy scheduling and automatic conversation routing for shift-based teams

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Handle shift transitions with confidence, 24/7

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  • Coordinate seamlessly across timezones

    Sync your support workflow with your shift schedule, so conversations are only assigned to teammates available to handle them

  • Improve your customer experience

    Use load balancing rules to distribute workloads evenly and optimize response time as you continue to scale your team

  • Report on performance with greater precision

    Calculate metrics based on each teammate's shift hours for a clearer picture of response time performance around the clock

Intelligent support workflows for shift-based teams

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    Never drop the ball between shifts

    New messages won't be assigned to teammmates whose shifts are ending soon, so they have time to finish open issues

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    Route conversations by skills and more

    Rules assign messages to teammates automatically to ensure you meet response time service level commitments

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    Keep teams aligned in multiple regions

    Simplify scheduling with local timezone support, a birds-eye view of global coverage, and teammate shift visibility

Simple add-on pricing for growing teams

Add Shifts to any plan for $10/user to schedule shifts directly in the app, or sync shifts with another scheduling tool using the Front API

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Improve your customer experience with Shifts