Use Cases
Customer Experience
Scale customer experience without losing the human touch.
Universal Inbox
Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
Remote Team Collaboration
Keep your team aligned from anywhere.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
Learning
Front Page
Read stories on strengthening the heart of business.
Front Classroom
Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
Download Resources
Webinars, guides, and E-books to help you get the most out of Front.
Help Center
Need help with Front? Search for answers or browse out knowledge base.
Product
Request Demo
Need a demo for your team? Ask us to walk your team through all the how-to’s.
Free Trial
Try Front free for 7 days.
Download App
Get Front on your devices.
Integration
Customize Front for your business with 50+ integrations.
API Customization
Build the apps your team needs with the Front API.
Limitations of Office 365 shared mailboxes
Office 365 shared mailboxes have a number of limitations, which can pose a challenge to organizations that want to use the mailbox to truly work efficiently. Here's what you need to know.
Collaborating is hard
There's no way to collaborate on email directly in Outlook shared mailboxes. Team members are unable to have discussions about email conversations within the account. You would need to use Teams to communicate and collaborate, which means you need to leave your mailbox to chat. Information gets scattered and can be hard to locate later.
No insights or visibility into team metrics
The lack of analytics leaves you without insights. One of the main reasons to use a shared mailbox is to improve response times. Metrics are not available with an Office 365 shared mailbox.
Limited access
The number of members is limited due to a simple fact: when too many members try to access a shared mailbox at the same time, some of the connections may fail. In this case, you’ll want to reduce the number of members.
Lack of customizations
There's no way to customize the shared mailbox beyond a standard individual email account.
No integrations with other apps
There's no way to integrate with other apps unless you use third-party software like Zapier.