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How to create a shared mailbox with Office 365
Setting up an Office 365 shared mailbox is fairly simple. Follow these steps to create your shared mailbox.
Log into your Office 365 admin center or Exchange admin center. (You must be an admin to create a shared mailbox on Office 365 or Exchange online.)
In the admin center, go to Office 365 Groups > Shared mailboxes.
On the Shared mailboxes page, select +Add a mailbox and then enter your mailbox name. (Note that the wizard will automatically choose an email address for you, so you'll need to edit it.)
Select Add and then, under Next steps, click Add members.
After selecting the +Add members button, check the people you want to invite to the mailbox and then select Save. (Note that you can't invite people who aren't part of your organization.)
Select Close to finish the setup. But you're not quite done! You need to block sign-in for the shared mailbox account to keep the mailbox safe from hackers. Your invited users will log in via their individual logins.
If you aren't using the new admin center, log into the new admin center by toggling it on at the top of the Home page.
In the admin center, go to Users > Active users and locate the account for the shared mailbox.
Select the shared mailbox user, which will pull up a Properties window.
Select Block this user, which will pull up another window where you'll select Block the user from signing in.
Finally, select Save changes.