Shared Inbox Best Practices

Using Front to manage individual and shared inboxes

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shared inbox best practices
shared inbox best practices

Set the expectation with your team

When you're using a shared inbox, establish ground rules for how your team should manage emails. Will everyone answer emails as they come in? Will your team work on a set of emails from certain customers or locations? Make sure the whole team is on the same page, so everyone feels confident about jumping in and answering emails.

Route emails to the right teammate

Know the best person to reply to a message in a shared inbox? With Front, you can assign it to them, so everyone knows who's accountable for answering, and nothing slips through the cracks.


You can also route messages automatically using Front's rules. With a simple trigger like sender, time of day, or a keyword, you can get emails to the right teammate instantly. Choose to route messages evenly, in a round-robin, to a specific group, or just to a single teammate.

Connect your other essential tools

The final shared inbox best practice is to integrate your inbox with other essential tools. That way, you and your team can access and edit all the information you need, directly in your inbox.


In Front, you can integrate your inbox with apps you use every day, like Asana, JIRA, Github, Salesforce, and 50+ others. Or use our API to connect your inbox with your homegrown customer database. With information from your favorite apps at your fingertips, you can all send better replies.

Front has changed the way we work together, helping us save hours and increasing every team member's productivity.

shared inbox best practices
Kevin Meert
Head of Sales and Corporate Relations, Privateaser