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Individual Inboxes vs Shared Inboxes

Manage individual work email and shared inboxes in one platform with Front.

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Individual inboxes vs shared inboxes
Individual inboxes vs shared inboxes

Benefits of individual and shared inboxes

With Front, you can manage individual and shared inboxes in one platform. When should you use one or the other?


An individual inbox is for email that's sent directly to your work email address. It's only visible to you, unless you share it. Shared inboxes are for messages you work on with your team, such as emails to distribution lists or group aliases like team@. When one person replies to an email in a shared inbox, it reflects that way for everyone. That way, it's easy to tell which messages still need a reply.

Work together on every message

Front makes it easy to work together on all your messages — individual and shared.


Want to chat about a message with a teammate? Just @mention them directly on the email thread to discuss it internally. Need help writing a reply? Share a draft with a teammate to edit it together in real time. Got a message that the whole team should see? Just drag it to a shared inbox, so it's visible for everyone.


With Front, working on individual email and group messages is simple.

Inbox insights for better decisions

When you have insights about the way your work, you can make better decisions for the future. That's why Front has inbox analytics for your individual and shared inboxes. Measure performance individually and as a team, and track metrics like response time, replies to resolve, and more.

Front has changed the way we work together, helping us save hours and increasing every team member's productivity.

Individual inboxes vs shared inboxes
Kevin Meert
Head of Sales and Corporate Relations, Privateaser