Scale customer experience without losing the human touch.
Get all of your people, messages, and apps into one single view.
Empower your team to work with impact, wherever they are.
Turn email into a platform for work by enabling digital workflows.
Keep your team aligned from anywhere.
Effortlessly engage with clients across every channel.
Drive net retention by scaling high-touch communication like never before.
Close more deals by cutting response times and enabling productive coordination between teams.
Handle the overload of complex requests with accuracy and ease.
Read stories on strengthening the heart of business.
Guided learning to get more out of Front.
See how our customers are powering their businesses with Front.
Sign up for trainings, watch videos, and download resources.
Need help with Front? Search for answers or browse out knowledge base.
Watch a recorded demo to see for Front in action, on your own time.
Get Front on your devices.
Customize Front for your business with 50+ integrations.
Build the apps your team needs with the Front API.
Managing your Google collaborative inbox is easy once you become familiar with the interface. The UI is different from the individual Gmail interface, so it can be confusing and will take your team some time to get used to.
Similar to Gmail's individual account capability, you can add tags to individual messages. (Messages are termed "topics" in the interface to reflect email conversations). Simply open the Topic and add your tags.
To assign responsibility to a message (Topic), open the Topic, and either click Take (to assign the Topic to yourself), or click Assign and choose a team member's email address.
To resolve a message, you can click No Action Needed, Mark as Complete, or Mark as Best Answer.
You can filter threads by Topics Without Replies, Topics You've Replied To, Topics You've Started, or Topics Marked Complete. You can also use tags for filtering.