Use Cases
Customer Experience
Scale customer experience without losing the human touch.
Universal Inbox
Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
Remote Team Collaboration
Keep your team aligned from anywhere.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
Learning
Front Page
Read stories on strengthening the heart of business.
Front Classroom
Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
Download Resources
Webinars, guides, and E-books to help you get the most out of Front.
Help Center
Need help with Front? Search for answers or browse out knowledge base.
Product
Request Demo
Need a demo for your team? Ask us to walk your team through all the how-to’s.
Free Trial
Try Front free for 7 days.
Download App
Get Front on your devices.
Integration
Customize Front for your business with 50+ integrations.
API Customization
Build the apps your team needs with the Front API.
How to manage your Google collaborative inbox
Managing your Google collaborative inbox is easy once you become familiar with the interface. The UI is different from the individual Gmail interface, so it can be confusing and will take your team some time to get used to.
Add tags
Similar to Gmail's individual account capability, you can add tags to individual messages. (Messages are termed "topics" in the interface to reflect email conversations). Simply open the Topic and add your tags.
Assign messages to teammates
To assign responsibility to a message (Topic), open the Topic, and either click Take (to assign the Topic to yourself), or click Assign and choose a team member's email address.
Triage
To resolve a message, you can click No Action Needed, Mark as Complete, or Mark as Best Answer.
Filter Topics
You can filter threads by Topics Without Replies, Topics You've Replied To, Topics You've Started, or Topics Marked Complete. You can also use tags for filtering.