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Shared Inbox Management Guide for Teams Using Gmail
More and more companies are using Gmail for Business for project and customer communication. Gmail is popular for a reason: it’s easy to use, has advanced organizational tools, and is customizable. When it comes to managing group email addresses with Gmail, companies using Gmail find that their email processes are clunky. Emails must be forwarded for collaboration, and cc’ing creates an overwhelm of new email in the inboxes of team members. It’s difficult to track which emails need a response and which have been handled.
That’s why teams resort to making shared inboxes in Gmail. This guide will explain how to create a shared inbox in Gmail, how to manage your shared inbox as a team, and how to use Front to make managing your shared inboxes simpler, with greater visibility.
Here are some of the questions we cover in this guide:
What is a Gmail shared inbox and what are Google Groups?
Why do teams use Gmail collaborative inboxes?
How do you create a shared inbox with Gmail?
What are the limitations of Gmail shared inboxes?
Why do teams manage their team email in Front instead of Gmail?
What is a Gmail shared inbox?
We'll cover Google's various shared email products like Google Groups, shared inboxes, and more.
Why do teams use Google's collaborative inbox
Shared inboxes allow teams to work together on emai and are more efficient than having a team log in to the same individual account. Here we'll cover why teams who use Gmail make shared inboxes.
What can you do with a collaborative Gmail inbox?
From project management to sales and account management, we'll cover the main use cases for collaborative Gmail inboxes.
How to set up a Gmail shared inbox using Google Groups
If you've already got a Google Group, it's relatively easy to create a shared inbox from it. Read on for the steps on setting this up.
How to manage a Google collaborative inbox
You can assign messages, add tags, filter, and more with a collaborative Gmail inbox. These are the basic functions teams do to manage their Gmail shared inboxes.
Limitations of Google's collaborative inbox
Google's collaborative inbox and Google Groups present some issues for teams who want to work together on email. Here's what to look out for when you're deciding to set one up.
Why teams use Front to manage Gmail shared inboxes
While Gmail's shared inboxes allow you to manage email as a team, they present more challenges than they fix. Here's why teams are using to Front to manage shared inboxes.