How customer-obsessed teams hit response time goals with email SLAs

A playbook on using SLAs to hit your response time goals and deliver an exceptional customer experience

Whether you have contractual SLAs (Service Level Agreements) with your clients or are just looking to improve your customer response time, this guide will walk you through how to achieve your goals with Front. Nobody wants to miss a client message, booking request, or support question from a customer, and here we’ll show you how Front’s SLA rules set your team up for success.

Here are some questions we'll explore:

  • What are SLAs?

  • How can you implement them with email, rather than a help desk? 

  • What are the key benefits of email SLAs?

  • How can you get started with SLA rules in Front?

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