Scale customer experience without losing the human touch.
Get all of your people, messages, and apps into one single view.
Empower your team to work with impact, wherever they are.
Turn email into a platform for work by enabling digital workflows.
Effortlessly engage with clients across every channel.
Drive net retention by scaling high-touch communication like never before.
Close more deals by cutting response times and enabling productive coordination between teams.
Handle the overload of complex requests with accuracy and ease.
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Whether you’re wondering what a shared inbox is and why you’d use one, seeking best practices to make the most of your existing shared inbox, or assessing the impact a shared inbox could have for your team and your customers, there’s something for you in this playbook. To give you a taste of what’s ahead, here are some of the questions we explore:
What is a shared inbox?
Why do teams use shared inboxes?
What are the best ways to manage a shared inbox?
How can my team work together with a shared inbox?
What are the best practices for working together in a shared inbox?
What features and functionality should I look for in a shared inbox tool?
Tips, templates, and workflows for empowering your customer success team to give a better experience, plus how teams use Front to manage customer relationships.
Email as we know it is a thing of the past. What's next? Collaborative email. Here's how it will propel businesses forward.