It's not easy to keep up with customer email — and often, you're dealing with messages across SMS text, live chat, or social media, too. Staying on top of high support volume is as much an art as it is a science. As companies scale, they are faced with the challenge of delivering high quality service while keeping agents efficient and making sure every message is handled.
How to increase your support team’s productivity while maintaining a high level of personalization in each interaction
How to keep agents motivated during high-volume times
How Talkdesk and Front can help your support team handle a higher volume of tickets
Manage email together to respond faster, collaborate better, and power your businesses forward with shared inboxes.
Group email addresses like contact@ or support@ can be tricky to manage. Learn how teams get visibility and accountability for group email with Front.
In this ebook, we cover CSAT basics and tips for improving your customer satisfaction score. Learn how to set up CSAT surveys, gather feedback, & respond to feedback.