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Guide

The definitive guide to Front as a help desk

Learn how to set up Front as a help desk

Front was built for helping teams build meaningful connections with customers — and now thousands of teams use Front to give world-class customer support. In this guide, we cover how to set up your inbox to help your team give excellent customer service.

You'll learn...

  • Popular ways to set up team inboxes for support

  • How to triage messages to your team with automatic workflows, assignments, and more

  • Ways for your team to collaborate and work more efficiently with canned responses

  • How to use Front's Analytics to track and improve your team's efficacy, response time, and customer satisfaction

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