Depending on your goals — success, service, growth, or a combination — the metrics you monitor for your customer success team might look a little different. Here’s a list of the most common and useful customer success metrics you can track, so you can ensure you’re making moves toward your team’s unique goals. Cheers to growth and success!
Replies to resolve
Growth opportunities identified
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Tips, templates, and workflows for empowering your customer success team to give a better experience, plus how teams use Front to manage customer relationships.