Customer Support
Nicereply

Collect feedback with Customer Satisfaction, Net Promoter Score or Customer Effort Score surveys in your signatures.

Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Front. Get more feedback from your customers with personalized CSAT, NPS, and CES surveys. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, and HubSpot measure and improve the quality of their customer service.

When you add the Nicereply survey to your team's signature, Nicereply enables users to give you real-time feedback in one click. Customer ratings will be added to Front messages as comments, so you can track all your customer feedback in one place. You can also distribute the Nicereply surveys automatically after resolving a conversation via Nicereply trigger, or allow your customers to rate your agents directly in their Front Chat conversations.