Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Front. Get more feedback from your customers with personalized CSAT, NPS and CES surveys. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, and HubSpot measure and improve the quality of their customer service.
When you add the Nicereply survey to your team's signature, Nicereply enables users to give you real-time feedback in one click. Customer ratings will be added to Front messages as comments, so you can track all your customer feedback in one place.
How it works with Front
Add Customer Satisfaction, Net Promoter Score or Customer Effort Score surveys to your signature or any custom email template to collect feedback on conversations.