Influx operates a 24/7, all-hours support team that connects directly to your Front account. Their complete support operation on demand includes the people, management, training and QA to help you answer questions faster and improve your response quality over time.
Influx agents connect to your shared Front support channels just as if they were members of your full time team. You can use Front to analyze their ticket volumes, response times, and even review content for QA purposes. Influx and Front provide full transparency into how your on-demand team is supporting your customers.
How it works with Front
Share your support channels with Influx agents as if they were your own team. Analyze ticket volumes and response times in Front.