Use Cases
Customer Experience
Scale customer experience without losing the human touch.
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Get all of your people, messages, and apps into one single view.
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Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
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For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
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Easily access customer information, and route or escalate conversations right from your inbox
Gainsight is the #1-Rated Customer Success Solution. It helps Customer Success teams turn their customers into their best growth engine, by increasing adoption, retention, and advocacy.
This integration aims to make the day-to-day operations of a Customer Success team more impactful, through a combination of: facilitated access to customer information, automated routing of conversation, and intelligent escalation of communication.
