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Help Desk Software

Better than help desk software, Front lets you manage emails, support tickets, live chats, and more in one collaborative inbox.

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help desk software
help desk software

What is help desk software?

Front makes it easy for your team to give great support. Whether you use a support@ email address, live chat, social media, or all the above, Front lets you manage it all in one inbox.

Support teams often use a ticketing system to assign a number to every customer message. It's great for staying organized internally, but it's not a very personal experience for your customers. Better than help desk software, Front lets you manage support without the ticket numbers, so every customer gets a personal reply.

Work more efficiently to focus on the customer

Showing customers you care isn’t easy when you’re managing high support ticket volume. Front helps you and your team work more efficiently, so you have more time to give every customer the personal replies they deserve.

Set reminders, so you know when it’s time to follow up. Save canned responses to send fast, thorough answers to common questions. Share drafts with your team to collaborate in real time and give better replies. Connect Salesforce or you CRM to easily access and edit customer data, directly in your inbox. With Front, it’s easy for your team to get work done, so they can stay focused on your customers.

Gather customer insights and improve your support

Help desk software should allow you to measure progress against your goals. Front's Analytics let you measure team and individual performance, track response metrics, and gather customer insights.

How many messages does it take to resolve an issue? Which customers are you communicating with most? What topics are customers asking about most often? Find all these insights and more in Front, so you can make better business decisions for the future.

Front has aligned all of our customer communications in one place so that we can offer better customer support. We have faster response times, and can communicate with customers how they want to be communicated with – whether that’s via SMS texts, chat email or phone.

help desk software
Mike Rosenbaum
CEO and Co-founder, Spacer