Front brings your team’s external communication — email, social, SMS, chat, and voice — into one unified platform.
Add as many addresses as you need. Message assignments and automated rules make sure every email ends up in the right hands.
Messages sent from Front just look like normal emails. You don’t need ticket numbers or funky message formats, just Front’s powerful features behind the scenes.
Front also integrates with messaging and social platforms like Intercom, Twitter, and Twilio SMS. Respond on any channel all from one inbox.
Avoid dirty forwards, cc, and bcc, and discuss replies with teammates before sending.
Assign any conversation in 2-clicks, or setup automatic rules to always have the right person respond.
See when teammates comment, archive, or are in the act of replying to a conversation in real-time.
Save responses, and share them with your team to reply faster to frequently asked questions.
Set timely reminders to follow up on any conversation at a later time or date.
Create tags to easily find and categorize your conversations. Monitor tag-specific analytics.