Front is the first shared inbox software that brings all your external communication into one place.
Message assignments and automated rules make sure every message ends up in the right hands.
In-line comments and shared drafts make it easy for teams to craft the right response. Internal discussions are saved alongside every message.
You don’t need ticket numbers or funky message formats, just Front’s powerful features behind the scenes.
Avoid confusing forwards, cc, and bcc: discuss replies internally with your team before sending.
Assign any conversation in 2-clicks, or setup automatic rules to always have the right person respond.
See when teammates comment, archive, or are in the act of replying to a conversation in real-time.
Save responses, and share them with your team to reply faster to frequently asked questions.
Set timely reminders to follow up on any conversation at a later time or date.
Create tags to easily find and categorize your conversations. Monitor tag-specific analytics.