Your team works hard to give customers great service — so you deserve customer service software that makes getting work done simple. That’s why teams love Front.
Whether you use a help@ email address, live chat, social media, or all the above to stay in touch with customers, Front brings every message into one easy-to-use inbox. Designed for working together, Front lets you manage customer service as a team. Someone out on vacation? With Front, you can automatically share conversations with your team, so customers get the answers they need, even while you’re out. With Front, you can feel confident that no messages slip through the cracks.
Front brings the focus on your customers. Need to help a customer? With shared inboxes in Front, you can browse your team’s entire conversation history with that customer, across every channel.
You can access all your team’s messages with a customer, across every channel. So if a customer sends you a tweet, then emails you a week later, you can easily browse and reference those conversations. With Front, you have the context you need to give customers great service.
With Front, you can access Front's Analytics let you measure team and individual performance, track response metrics, and gather customer insights.
How many messages does your team receive each week? Which customers are you communicating with most? What topics are customers asking about most often? Find all these insights and more in Front, so your team can make better business decisions for the future.
Front has aligned all of our customer communications in one place so that we can offer better customer support. We have faster response times, and can communicate with customers how they want to be communicated with – whether that’s via SMS texts, chat email or phone.