When you’re on a customer success team, every conversation counts. Front brings all your customer communications into one easy-to-use inbox. Whether it’s email, SMS texts, live chats, or social media messages, Front lets you manage every customer conversation in one place, so you can deliver a better experience.
With Front, you can team up to manage customer messages. Get a second opinion on replies by sharing and editing drafts in real time. Comment and @mention teammates on customer conversations to chat internally, without forwarding.
Use assignments to give a clear owner to every email, so no customer email slips through the cracks. Save canned responses to common customer questions, so everyone can send quick, thorough replies. With Front, customers feel cared for, and teams feel empowered to do their best work.
Customer success software should make it easy to get the full picture of every customer. That’s why Front brings customer data directly into your inbox. Integrate with CRMs like Salesforce, Base, or your custom CRM, so you can reference and update customer information, directly next to your messages.
Access your customers’ full conversation history from any channel, so they never have to answer the same question twice. Whether you’re transferring customer accounts or taking vacation, Front gives your team the context they need to keep customers engaged and happy.
Front gave us efficiency gains that we could reinvest in more impactful work for our customers.