Scale customer experience without losing the human touch.
Get all of your people, messages, and apps into one single view.
Empower your team to work with impact, wherever they are.
Turn email into a platform for work by enabling digital workflows.
Keep your team aligned from anywhere.
Effortlessly engage with clients across every channel.
Drive net retention by scaling high-touch communication like never before.
Close more deals by cutting response times and enabling productive coordination between teams.
Handle the overload of complex requests with accuracy and ease.
Read stories on strengthening the heart of business.
Guided learning to get more out of Front.
See how our customers are powering their businesses with Front.
Webinars, guides, and E-books to help you get the most out of Front.
Need help with Front? Search for answers or browse out knowledge base.
Need a demo for your team? Ask us to walk your team through all the how-to’s.
Try Front free for 7 days.
Get Front on your devices.
Customize Front for your business with 50+ integrations.
Build the apps your team needs with the Front API.
Sendify is a digital freight service that simplifies shipping logistics for businesses. They bring the entire process into one place with an online tool for comparing quotes from carriers, booking services, tracking shipments, and handling invoices. By partnering with couriers around the world, Sendify can offer customers up to 65 percent off traditional rates.
We spoke with CEO Fredrik Edeland to learn how Sendify uses Front to handle communications between couriers and customers, taking the hassle out of shipping logistics.
E: Sendify is headquartered in Sweden, but we’re available worldwide. Every shipment we make requires multiple messages, with multiple parties: external emails with couriers, internal messages among our team, and support tickets with customers.
As every shipment moved through the process from booking, to tracking, invoicing, and follow up, we needed a way to keep all the conversations about a particular shipping together in one place. With high daily email volume, different time zones, multiple languages, and unique country shipping policies, our inboxes were a mess.
E: Sendify depends on efficient, organized communication to bring shipments through many stages: quoting, booking, tracking, and invoicing. Our entire company uses Front — every team. We love how it gamifies email, so we feel like we’re working together to clear out our inboxes.
Our entire company uses Front — every team. We love how it gamifies email, so we feel like we’re working together to clear out our inboxes.
– Fredrik Edeland, CEO, Sendify
We keep customer conversations in one thread with @mentions, so when a shipment moves to the next stage, everyone knows exactly what’s happened. The freight management world naturally brings unwieldy email threads, so Front’s tagging feature has given us structure and control over our messages. We’re all saving hours each week since we can easily find confirmation numbers, dates, and invoices when we need them.
E: We’re a young startup in a fast-paced industry, and we’re expanding our customer base significantly in the next year. Front’s giving our team the level of productivity we need to continue scaling internationally.
Technology is transforming the logistics industry. Replacing labor-heavy processes & time-intensive workplace operations, learn how technology is propelling businesses forward.
High email volume means dropping the ball, poor customer service, and missing out on new business — here's how to fix it.