Use Cases
Customer Experience
Scale customer experience without losing the human touch.
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Get all of your people, messages, and apps into one single view.
Team Collaboration
Empower your team to work with impact, wherever they are.
Workflow Management
Turn email into a platform for work by enabling digital workflows.
For Teams
Customer Support
Effortlessly engage with clients across every channel.
Customer Success
Drive net retention by scaling high-touch communication like never before.
Sales
Close more deals by cutting response times and enabling productive coordination between teams.
Operations & IT
Handle the overload of complex requests with accuracy and ease.
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Integration
Customize Front for your business with 50+ integrations.
API Customization
Build the apps your team needs with the Front API.
Morningside Translations' team of 200 depends on Front to manage projects smoothly from start to finish.
Morningside Translations provides a full suite of translation services in more than 150 languages to businesses in such industries as IT, life sciences, and legal. Their international team of 200 depends on Front to manage projects smoothly from start to finish.
"Front brought our teams closer, reduced the amount of confusion with long email threads, and allowed us to fill in gaps in our workflow that other platforms could not address,” said Product Platform Specialist Nino Khetsuriani.
Simple collaboration between teams
Morningside works on long, highly collaborative projects for their clients. Before Front, they struggled with confusing forwarded email threads in Microsoft Exchange. Now, they use 10 shared inboxes in Front to manage projects between multiple teams — Account Services, Estimates, Reviewers, and more.
Clear ownership and increased accountability
Morningside’s projects go through multiple stages and iterations. They keep projects moving to the next stage with assignments, getting emails into the right hands instantly. With email threads that often get long and complicated, they can move individual emails to a new thread in Front. This allows them to stay organized.
Message insights for better decisions
The Morningside team uses Front’s rules to automatically tag conversations by project stage or type. Then with Front’s Analytics, they can track volume for every stage or project. This allows them to better estimate timing for future projects and better distribute workload amongst teams in the business.
Morningside relies on Front to organize effective communication between all departments involved in the project lifecycle.
- Nino Khetsuriani, Product Platform Specialist, Morningside Translations
As Morningside continues to grow, they’re confident Front will continue to connect and support their team. “Morningside relies on Front to organize effective communication between all departments involved in the project lifecycle. Since Front is highly customizable, we can configure our inboxes as needed to accommodate accelerated growth,” said Khetsuriani.
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