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Guide - 3 Min Read

Staying connected: Collaboration in Front

When your team has the information they need, they can serve customers better. Part of that means being able to loop in teammates to ask questions and work together. That’s why we’ve built Front to make collaborating quick and easy.

Front lets you collaborate in a few unique ways that you can’t replicate in any other platform: team inboxes, internal discussions, comments, and shared drafts. We’ll go over each one below.

Team inboxes

Team inboxes are your home base for collaboration. Your whole team can view team inboxes together and work off a single, shared copy of every message. Right off the bat, there’s perfect visibility into what your team needs to tackle. 

Team inboxes gif

Because you can all view the same workload, it makes it easy to see what people are working on and where teammates can step in to support each other. View who’s working on a message by seeing who it’s assigned to, or viewing the comments and replies – When you leave a comment in a team inbox or respond to a message, everyone can see it. 

Comments

Long gone are the days of messy forwarded email chains, having to go to Slack to discuss an email in your inbox, or working on an email draft in a Google Doc. You can use Front instead. 

When you need help on an email, all you need to do is @mention someone in the comments section. This allows you to directly comment back and forth on an email internally. It’s especially handy when someone wants to phone a friend for help on a Sales deal or a complicated customer issue, but it’s also a great tool to leave notes for yourself so you remember the full context when you refer back to an old conversation. Pin the most critical comments so the conversation is scannable later on. 

mention gif

Shared Drafts

Sometimes, it takes a village to write an important email. Be it a company-wide announcement or a message to a VIP client, sometimes, you just need a second pair of eyes on an email. In Front, you can share a draft with 1 or many teammates and write the email together to align on voice, tone, content, and more. 

draft gif

Internal Discussions

Start an internal discussion – which is basically like a group message in Slack (but in your inbox, where it belongs) – with 1 person, a few teammates, or an entire team inbox to talk about a topic. Discussions don’t have the formality of email, which builds team culture and an easy environment of collaboration, but can still be assigned to people, moved to tags, snoozed, and more. 

Hop on a Zoom call from Front

When you’re commenting or brainstorming and want to take it to video quickly, Front lets you do just that. Hop on a Zoom call right from the comment bar to initiate a quick chat and resolve a complex customer issue in real time. 

zoom gif

Schedule meetings from Front

Some conversations are best in person. To easily schedule a meeting, you can access Front Calendar any time on the right side of your inbox. Pop it open, pull up a teammates’s calendar, and schedule a meeting. 

When your team is in sync, you can communicate with customers better. Use these collaboration features in Front to work together and make customers happy.

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One Pager - 3 Min ReadGetting your team to inbox zero every 👏 single 👏 day 👏
We find it draining to work hard all day just to sign off with numerous emails still in your inbox. Morale plummets, and eventually productivity drags. Front is designed to make your team more impactful, and part of that involves taking a new approach to your inbox. With Front, your inbox is your to-do list, and the features are designed to help you organize and prioritize so you can reach inbox zero everyday. Here’s how team’s adopt an Inbox Zero mentality, and improve customer experience, collaboration, and productivity along the way. Archive/open verses read/unread One of Front’s philosophies is getting to Inbox Zero everyday – think of your inbox as your to-do list, no one wants that to feel unfinished at 5pm.  There are a variety of ways to prioritize and empty your inbox. Rather than letting read emails sit in your inbox and create clutter, we encourage you to archive any emails that don’t require further action. Here are some actions you and your team can take to get to inbox zero. “Snooze” a message for a later time or day when you know you’ll have the bandwidth to tackle it. This is a great tool to use for a conversation or request that doesn’t require immediate attention, like when a teammate asks you to start thinking about an idea for an offsite.  “Mute” a conversation that doesn’t require your time. Muting means that the conversation won’t pop back up in your inbox unless you’re @ mentioned. You can mute a conversation that you were looped into earlier on once the participants no longer need your help, or a conversation that’s been assigned to someone else.  Assign the conversation to the person best equipped to handle the job, or give it a tag. More on these below.  Poof! Your inbox is now empty of less pertinent tasks, and you’re free to focus on what work matters most.  Prioritize and organize with team tags Team tags are similar to folders. You can create as many tags as you want to help your team categorize and organize their work. It’s often helpful to create tags for certain projects, big clients, or urgent issues so your team can prioritize their day. Once tags are set up, you can also automatically move emails to tags by creating a rule (for instance, all messages from Steve could be directed to the VIP tag). Then, you and your team can go through all tagged emails and snooze and assign the conversations accordingly.  Assign each message a clear owner Is Betty responsible for all enterprise clients? Does Joe handle demos? One of the best ways to clear an inbox is by assigning emails to a specific person. This means that that message will show up in the owner’s “Assigned to me” section in their personal workspace, so they can get right to it. Once your team gets the hang of it, folks can start assigning emails to themselves to help carry the load.  No message left behind The tl:dr? Empowering your team to get to inbox zero everyday builds a sense of engagement and accountability on your team. Once your team understands the basic processes needed to get to inbox zero, and are on board with that goal, your next steps are to read our guide on automating your team’s workflows to make everyone’s workday more efficient, collaborative, and – simply put – happier. 
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