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Front for Enterprise

Large companies make a large impact. Front is here to help you maximize it. With Front you can keep personal connections with customers — even when there are hundreds or thousands of them. Front allows enterprise businesses to scale great customer experiences.

Who says you can’t have it all?

Front is the customer communication hub built to scale. As your company grows in size, there’s no need to sacrifice personal, high tough communication with your dearest clients in the name of automation. Front is designed to integrate all communication channels into one view and empower your team to manage all messages. Regardless of your workload, you can get to inbox zero daily and can trust us to take care of the rest. 

Security that scales

Over 6,000 companies trust Front to amplify their impact. We’re honored to have that trust, and are consistently holding ourselves accountable to ensure best practices for a reliable, secure, and scalable product and system. With anywhere from 3-1000 users per company, everyday we’re supporting a higher volume of emails. As we grow, so does our security and reliability. Here are some ways we are building an Enterprise grade security and privacy ecosystem:

  • We’ve recently passed the SOC-2 type 1 audit, and are well on our way to receiving type 2.

  • We adhere to GDPR & CCPA.

  • We provide a variety of authentication options, such as SAML-based Single Sign On (SSO), MFA, and OAuth for easy login and security. Admins can set these security systems up – along with many more – at any time.

  • You can delete data at any time, and you can count on IP restrictions. 

  • We’re continuing to build upon an excellent foundation of access controls for admins, which allow you to set custom user permission roles and control who on your team can view, edit, and manage your company’s most important messages.

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Feel free to do a deep dive on our Enterprise security & systems

Make Front work for you 

Our product is built to scale as you grow. We’ve adapted Front to be reliable, customizable, and more sophisticated for the demands of larger companies. Front for Enterprise gives you:
Advanced customization

  • The ability to connect unlimited communication channels – such as social media, live chat or Whatsapp – to your inbox

  • All the integrations your team could want and the tools to build your own – because we know how important it is to use the tools and apps that work for your business

  • Enterprise-grade automation rules, like SLAs and web-hooks to your backend database

  • 200+ API requests per minute

Comprehensive insight and controls

  • Customized analytics to get full visibility into team, personal, and company performance

  • Custom roles & permissions so you can control your team’s access on a granular level

  • Multiple Teams to create silos within your organization

  • Shift scheduling and business hour reporting

  • User provisioning through SCIM, which is critical when you have to onboard large numbers of users on a regular basis

VIP status

As an Enterprise customer, you have a dedicated team at Front to make sure the platform is working for you. This means your Customer Success Manager’s top priority is providing you with tailored support, including:

  • In-app chat support

  • Tailored onboarding and help with set up 

Need help with change management? We’re here for you. Want to create a specific workflow for your Sales team? We’ll make it happen. We’re very grateful for your trust, and will do what it takes to build and sustain a valuable partnership with you. 

Great minds think alike

When it comes to Front for Enterprise, you’re in good company. Join thousands of other Enterprise customers who have used Front to help scale and improve their customer communication and are making a greater impact as a result.

"Any team that works collaboratively would benefit from using Front."

- Samar Mirza, Business Operations Coordinator, Shopify

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Keep learning

Guide - 3 Min ReadStaying connected: Collaboration in Front
When your team has the information they need, they can serve customers better. Part of that means being able to loop in teammates to ask questions and work together. That’s why we’ve built Front to make collaborating quick and easy. Front lets you collaborate in a few unique ways that you can’t replicate in any other platform: team inboxes, internal discussions, comments, and shared drafts. We’ll go over each one below. #Team inboxes Team inboxes Team inboxes are your home base for collaboration. Your whole team can view team inboxes together and work off a single, shared copy of every message. Right off the bat, there’s perfect visibility into what your team needs to tackle.  Because you can all view the same workload, it makes it easy to see what people are working on and where teammates can step in to support each other. View who’s working on a message by seeing who it’s assigned to, or viewing the comments and replies – When you leave a comment in a team inbox or respond to a message, everyone can see it.  #Comments Comments Long gone are the days of messy forwarded email chains, having to go to Slack to discuss an email in your inbox, or working on an email draft in a Google Doc. You can use Front instead.  When you need help on an email, all you need to do is @mention someone in the comments section. This allows you to directly comment back and forth on an email internally. It’s especially handy when someone wants to phone a friend for help on a Sales deal or a complicated customer issue, but it’s also a great tool to leave notes for yourself so you remember the full context when you refer back to an old conversation. Pin the most critical comments so the conversation is scannable later on.  #Shared drafts Shared Drafts Sometimes, it takes a village to write an important email. Be it a company-wide announcement or a message to a VIP client, sometimes, you just need a second pair of eyes on an email. In Front, you can share a draft with 1 or many teammates and write the email together to align on voice, tone, content, and more.  #Discussions Internal Discussions Start an internal discussion – which is basically like a group message in Slack (but in your inbox, where it belongs) – with 1 person, a few teammates, or an entire team inbox to talk about a topic. Discussions don’t have the formality of email, which builds team culture and an easy environment of collaboration, but can still be assigned to people, moved to tags, snoozed, and more.  #Zoom Hop on a Zoom call from Front When you’re commenting or brainstorming and want to take it to video quickly, Front lets you do just that. Hop on a Zoom call right from the comment bar to initiate a quick chat and resolve a complex customer issue in real time.  #Calendar Schedule meetings from Front Some conversations are best in person. To easily schedule a meeting, you can access Front Calendar any time on the right side of your inbox. Pop it open, pull up a teammates’s calendar, and schedule a meeting.  When your team is in sync, you can communicate with customers better. Use these collaboration features in Front to work together and make customers happy.
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One Pager - 3 Min ReadGetting your team to inbox zero every 👏 single 👏 day 👏
We find it draining to work hard all day just to sign off with numerous emails still in your inbox. Morale plummets, and eventually productivity drags. Front is designed to make your team more impactful, and part of that involves taking a new approach to your inbox. With Front, your inbox is your to-do list, and the features are designed to help you organize and prioritize so you can reach inbox zero everyday. Here’s how team’s adopt an Inbox Zero mentality, and improve customer experience, collaboration, and productivity along the way. Archive/open verses read/unread One of Front’s philosophies is getting to Inbox Zero everyday – think of your inbox as your to-do list, no one wants that to feel unfinished at 5pm.  There are a variety of ways to prioritize and empty your inbox. Rather than letting read emails sit in your inbox and create clutter, we encourage you to archive any emails that don’t require further action. Here are some actions you and your team can take to get to inbox zero. “Snooze” a message for a later time or day when you know you’ll have the bandwidth to tackle it. This is a great tool to use for a conversation or request that doesn’t require immediate attention, like when a teammate asks you to start thinking about an idea for an offsite.  “Mute” a conversation that doesn’t require your time. Muting means that the conversation won’t pop back up in your inbox unless you’re @ mentioned. You can mute a conversation that you were looped into earlier on once the participants no longer need your help, or a conversation that’s been assigned to someone else.  Assign the conversation to the person best equipped to handle the job, or give it a tag. More on these below.  Poof! Your inbox is now empty of less pertinent tasks, and you’re free to focus on what work matters most.  Prioritize and organize with team tags Team tags are similar to folders. You can create as many tags as you want to help your team categorize and organize their work. It’s often helpful to create tags for certain projects, big clients, or urgent issues so your team can prioritize their day. Once tags are set up, you can also automatically move emails to tags by creating a rule (for instance, all messages from Steve could be directed to the VIP tag). Then, you and your team can go through all tagged emails and snooze and assign the conversations accordingly.  Assign each message a clear owner Is Betty responsible for all enterprise clients? Does Joe handle demos? One of the best ways to clear an inbox is by assigning emails to a specific person. This means that that message will show up in the owner’s “Assigned to me” section in their personal workspace, so they can get right to it. Once your team gets the hang of it, folks can start assigning emails to themselves to help carry the load.  No message left behind The tl:dr? Empowering your team to get to inbox zero everyday builds a sense of engagement and accountability on your team. Once your team understands the basic processes needed to get to inbox zero, and are on board with that goal, your next steps are to read our guide on automating your team’s workflows to make everyone’s workday more efficient, collaborative, and – simply put – happier. 
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