Scale customer experience without losing the human touch.
Get all of your people, messages, and apps into one single view.
Empower your team to work with impact, wherever they are.
Turn email into a platform for work by enabling digital workflows.
Keep your team aligned from anywhere.
Effortlessly engage with clients across every channel.
Drive net retention by scaling high-touch communication like never before.
Close more deals by cutting response times and enabling productive coordination between teams.
Handle the overload of complex requests with accuracy and ease.
Read stories on strengthening the heart of business.
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Front is the customer communication hub built to scale. As your company grows in size, there’s no need to sacrifice personal, high tough communication with your dearest clients in the name of automation. Front is designed to integrate all communication channels into one view and empower your team to manage all messages. Regardless of your workload, you can get to inbox zero daily and can trust us to take care of the rest.
Over 6,000 companies trust Front to amplify their impact. We’re honored to have that trust, and are consistently holding ourselves accountable to ensure best practices for a reliable, secure, and scalable product and system. With anywhere from 3-1000 users per company, everyday we’re supporting a higher volume of emails. As we grow, so does our security and reliability. Here are some ways we are building an Enterprise grade security and privacy ecosystem:
We’ve recently passed the SOC-2 type 1 audit, and are well on our way to receiving type 2.
We adhere to GDPR & CCPA.
We provide a variety of authentication options, such as SAML-based Single Sign On (SSO), MFA, and OAuth for easy login and security. Admins can set these security systems up – along with many more – at any time.
You can delete data at any time, and you can count on IP restrictions.
We’re continuing to build upon an excellent foundation of access controls for admins, which allow you to set custom user permission roles and control who on your team can view, edit, and manage your company’s most important messages.
Feel free to do a deep dive on our Enterprise security & systems.
Our product is built to scale as you grow. We’ve adapted Front to be reliable, customizable, and more sophisticated for the demands of larger companies. Front for Enterprise gives you:
The ability to connect unlimited communication channels – such as social media, live chat or Whatsapp – to your inbox
All the integrations your team could want and the tools to build your own – because we know how important it is to use the tools and apps that work for your business
Enterprise-grade automation rules, like SLAs and web-hooks to your backend database
200+ API requests per minute
Comprehensive insight and controls
Customized analytics to get full visibility into team, personal, and company performance
Custom roles & permissions so you can control your team’s access on a granular level
Multiple Teams to create silos within your organization
Shift scheduling and business hour reporting
User provisioning through SCIM, which is critical when you have to onboard large numbers of users on a regular basis
As an Enterprise customer, you have a dedicated team at Front to make sure the platform is working for you. This means your Customer Success Manager’s top priority is providing you with tailored support, including:
In-app chat support
Tailored onboarding and help with set up
Need help with change management? We’re here for you. Want to create a specific workflow for your Sales team? We’ll make it happen. We’re very grateful for your trust, and will do what it takes to build and sustain a valuable partnership with you.
When it comes to Front for Enterprise, you’re in good company. Join thousands of other Enterprise customers who have used Front to help scale and improve their customer communication and are making a greater impact as a result.
"Any team that works collaboratively would benefit from using Front."
- Samar Mirza, Business Operations Coordinator, Shopify