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Introduction to Front

What's Front? How do companies use Front to excel? Watch our introductory video to learn how Front, the leading customer communication platform, meaningfully connects your teams and customers.

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One Pager - 2 Min ReadOur latest Slack app: manage your shared inbox in real time
Front connects to the tools your team relies on, so your shared inbox can be the place you get work done. But some messages and workflows just aren’t well-suited for your inbox — chats, notifications, and other tasks you want to manage in real time. That’s where Slack comes in. It’s our most popular integration, and today our Slack app will help you get even more done in Front, faster. Front teams can already send messages (emails, tweets, texts, and more) to Slack. Now, you can use Message Menus to take action directly from Slack. Archive, re-open, assign, and move Front messages between inboxes — all from Slack. Instant sync of activities from Slack to Front make it even easier for your team to reach inbox zero, no matter where you’re getting work done. Teams across the company — support, sales, operations, and more — rely on Front to manage their external communication. Here’s how our latest Slack app helps them stay on top of your inbox around the clock: Escalate urgent support tickets. Escalate urgent support tickets. Use time-based rules for SLAs to forward unanswered messages to a #support-urgent channel automatically. Re-assign messages to another teammate directly from Slack. Reach out to leads faster. Trigger rules that forward new leads to an #inbound channel. Move messages to the SMB, Mid-Market, or Enterprise inbox from Slack for a quick reply from the right rep in Front. Triage requests in real time. Define a rule that messages containing the word “refund” are sent to @Andersen, your account manager. He can move the message to the Accounts inbox right from Slack for a reply. To get started with Message Menus for Front, simply turn on Message Menus in your Slack integration settings in Front. No matter where your team gets work done, Front’s Slack app makes it easy to ensure every message ends up in the right place.
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One Pager - 2 Min ReadMeetings done right – 5 ways that Front Scheduling takes the headache out of meetings
Despite the dreaded Zoom fatigue that seems to accompany a lot of 2020 – it can’t be denied – the alternative doesn’t look so bright, either. A day without chatting to anyone outside your home? No thanks.  We’re finding ourselves cherishing any opportunity to see each other’s faces, even during work meetings. Video calls and phone calls still make work feel more enjoyable and customers feel tended to. So, we’ve given the Front Scheduling experience a makeover to make it easier than ever to meet with people. Now, you can grab a virtual coffee with a coworker or schedule a customer demo in a matter of clicks – without the back-and-forth chaos of trying to find the best time.  Here are 5 ways to get the most out of our fresh take on the Scheduling experience: A hack for group meetings: Sending meeting options to a client with several teammates couldn’t be easier. Insert available meeting options that work for all your internal meeting attendees right into the email – all the client needs to do is simply click on the time that works best for them. Prep for holiday chaos: With the end of the year around the corner, your calendar is bound to get crammed with holiday plans, time OOO, and end of the year work requests. Think about how many clicks it usually takes to book meetings: you pull up your calendar, you pull up your client's calendar, click around to find times, copy and paste options into an email, etc. Take the hassle out of booking meetings and save time by using Scheduling links in your emails– get it done in 1 easy click and save your headache for difficult relatives instead. Happy holidays! Pair it with a message template: Let’s say you block part of your day to host product demos and another part for user testing research. Now, you can create a Message Template for each and include a unique meeting link to make scheduling time with prospects needing a demo and time for user testing a breeze. Pro tip: Make that Message Template a shortcut and trigger them by typing Command/Ctrl + Shift + 5, 6, 7, 8, or 9 in the composer. Enrich your CTAs: Need to follow up with people after a large event? Include your scheduling link on a custom landing page or in an email follow-up to make it easy for people to book time with you.   Include your scheduling link in your email signature: Make your sign-off warmer and more inviting by including your unique Scheduling link directly in your email signature. When people want to follow up on your message with a phone call or meeting, all they have to do is click on your link. Here's to a more hassle-free Scheduling experience, and to always making it a priority to connect with teammates and customers in real-time.
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