Connect with Customers

Fuel Customer Success

Top collaboration activities for teams who love their customers

The internet is filled with collaboration activities for teams to get to know each other better—but we wanted some that would help us get to know our customers better too. Here are a few favorites.

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Fuel Customer Success

What does customer communication management even mean?

You've probably been seeing the words "customer communication" or "customer communication management" a lot lately. But what does it actually mean? Why do you need it? And how can you build an effective strategy around it?

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Fuel Customer Success

​​12 tips for better customer service

You want your customers to remember the experience you gave them. So every conversation counts.

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Fuel Customer Success

3 ways to improve customer experiences

Appcues VP of CX Mercer Smith breaks down three excellent ways to improve your customer experience strategy plus action items you can get started on today.

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Fuel Customer Success

How to build a strong sales team with a shared inbox

Your SDR swears by Outbound. Your AE swears by Streak. Everyone follows their own Salesforce workflow. With your team using multiple tools in multiple ways, staying coordinated without duplicating efforts feels impossible.

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Fuel Customer Success

6 tips to respond to customer service messages within one hour

Treating customers badly hurts your business not once, but twice. First, you anger your customer, and then, you drive them into the waiting, willing arms of your biggest rivals.

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