Connect with Customers

Connect with Customers

3 customer support metrics to watch to cut response time

Here are three metrics you can use to get more insight into your support workflows, so you can improve response times without compromising the quality of support.

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Connect with Customers

Why we make customer support part of everyone's job

With Front powering great support teams around the world, it’s ironic that after our first three years, we hadn’t hired a single customer support rep. Our engineers and CEO were managing every request themselves.

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Connect with Customers

How to make managing live chat easy for your team

Here's how you can help your team easily manage live chats, without switching tools and feeling distracted.

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Connect with Customers

4 reasons every chat rep needs Front and Drift

As every sales leader knows, chat duty is demanding — and staffing your team to handle every incoming chat in minutes as your business grows is an ongoing struggle. That's why teams use Front and Drift!

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Connect with Customers

The collaborative customer support model vs. tiered: why not both?

Collaborative support, or tiered? How about both? Here are the benefits of using the collaborative customer support model, how you can implement it alongside a tiered model, and several other initiatives for collaborating on support company-wide.

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Connect with Customers

5 common communication problems with customers (and how to solve them)

Read real-world examples from support teams across multiple industries to learn five common communication problems with customers and how you can solve them.

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