Working remotely means making the extra effort to stay connected to your team—but what about your customers?
Automated emails don't have to be dehumanizing. They can actually create a much better, more personal customer experience. Learn how from a support pro.
Enable smooth customer success and sales collaboration for your team with 5 steps from Front’s Head of Strategic Success & Services Samantha Wong.
Working remotely means making the extra effort to stay connected to your team—but what about your customers?
Automated emails don't have to be dehumanizing. They can actually create a much better, more personal customer experience. Learn how from a support pro.
Enable smooth customer success and sales collaboration for your team with 5 steps from Front’s Head of Strategic Success & Services Samantha Wong.
There’s no magic formula for making customers happy. A lot like making friends, building positive relationships with customers requires you to be human, be personal, and show them you care.
Read more
Here are three metrics you can use to get more insight into your support workflows, so you can improve response times without compromising the quality of support.
Read more
With Front powering great support teams around the world, it’s ironic that after our first three years, we hadn’t hired a single customer support rep. Our engineers and CEO were managing every request themselves.
Read more
Here's how you can help your team easily manage live chats, without switching tools and feeling distracted.
Read more
As every sales leader knows, chat duty is demanding — and staffing your team to handle every incoming chat in minutes as your business grows is an ongoing struggle. That's why teams use Front and Drift!
Read more
Collaborative support, or tiered? How about both? Here are the benefits of using the collaborative customer support model, how you can implement it alongside a tiered model, and several other initiatives for collaborating on support company-wide.
Read more
Filters