Connect with Customers

Connect with Customers

What does excellent customer service mean to you?

Every team has their own definition of excellent customer service. Knowing what great service means to your team can help you make better decisions.

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Connect with Customers

You’re wrong about CRM

Customer Relationship Management, aka CRM, aka your sales dashboard. For something that's supposed to help customers, it sure is used a lot on prospects. Let's look at why so many companies aren't thinking the right way about CRM.

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Connect with Customers

5 customer experience trends for 2021, as predicted by The Jetsons

Yes, you can glean customer experience insights from a cartoon. Here's how.

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Connect with Customers

Predicting the future of email with Front co-founder & CTO Laurent Perrin

This year, email turns 50. But people have been trying to reinvent email for almost as long! In this interview with Front's CTO and co-founder Laurent Perrin, he'll tell us why email has been so resilient, as well as what to expect in the future.

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4 insights for 2021 generated by Front’s Usage Data Index

What can we learn from 2020? Don't let a worldwide pandemic of historic significance derail your business? That's not very helpful. But we can't just write it off as a "weird year" either. There's a lot of meaningful lessons in the data, we just need to separate the signal from the noise.

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Connect with Customers

How technology powers a better customer experience

Read how to develop a digital transformation strategy, why it's connected to customer experience, and ideas to get started.

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