The success of a marketing agency depends on two things: consistent delivery of high-quality work and client trust. The challenge is when one comes at the cost of the other. Teams might spend so much time fine-tuning campaigns...
2017 is the year of the customer. There's no doubt that SaaS companies must build their strategy around their customers to succeed: ProfitWell's Patrick Cambell wrote, “Set your sights on the forward-thinking, customer-centric strategies that will shape SaaS...
When was the last time you had such an amazing customer service experience that you told your friends about it? For many people, the answer is never. Decent customer service isn't hard to come by anymore. Most companies...
One Zappos customer service employee sent flowers to a woman who ordered six different pairs of shoes because her feet had been damaged by harsh medical treatments. Another spent 10 hours on the phone with a customer before...
Dealing with an overwhelming amount of email is a reality for modern businesses. According to Adobe Digital Insights’ 2016 survey, workers spend more than 4 hours a day checking email — up 28% from the year prior. As much...
Front connects to the tools your team relies on, so your shared inbox can be the place you get work done. But some messages and workflows just aren’t well-suited for your inbox — chats, notifications, and other tasks...
